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12 April 2007

Joyous service

WRITING ABOUT service, Shoghí Effendi (1897-1957), Guardian of the Bahá'í Faith, has stated that “the essential is for you to persevere, and not to allow any consciousness of your limitations to dampen your zeal, much less to deter you from serving joyously and actively.”

These words came to my mind when I watched the video Johnny the Bagger: A True Story of Customer Service. Johnny the BaggerProduced by human resource consultant Barbara Glanz, the film features the true story of “Johnny”, a young supermarket bagger with Down Syndrome whose determination to provide service from the heart changed the culture of an entire retailing organization and the people they vowed to serve.

View a clip of this film on The Simple Truths of Service: Inspired by Johnny the Bagger.

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